How Can We Help You Today?
Welcome to OmneMart Bangladesh Help Center. Fast resolutions for orders, deliveries, and returns.
House 03, Road 11, Nikunja-2, Khilkhet
Dhaka-1229Frequently Asked Questions
How do I place an order on OmneMart?
Select your desired items, click "Add to Cart" or "Buy Now", enter your delivery address with district and division, choose your preferred payment method (bKash, Nagad, Card, or Cash on Delivery), and click Confirm Order.
What are the delivery charges and timelines?
Inside Dhaka delivery is ৳60 with an ETA of 24-48 hours. Outside Dhaka delivery across all 64 districts is ৳120 with an ETA of 2-4 days via OmneMart Express Fleet.
How does the 7-Day Return and Replacement Policy work?
If your item arrives damaged, defective, or incorrect, you can request a return within 7 days of delivery. Our courier rider will pick up the parcel from your doorstep for inspection.
What is the official customer service helpline?
You can reach OmneMart support directly at 01811-392221.
Submit a Support Ticket
Need dedicated assistance with an order, replacement, or billing inquiry? Our support specialists are ready.